Return/Exchange Policy

We want you to be happy with the purchases you make. If you're not satisfied, you may return or exchange the following:

  • Any toy/item in its original condition and packaging

  • Defective items

We can complete a refund as long as your product meets the above conditions and you include the original receipt (defective items do not need receipt for exchange or return). All items must be returned or exchanged in store. Functioning returned items without receipt will recieve their repayment in the form of a gift card.

How to Return or Exchange an Item

Returns and exchanges are easier than you think!

  • Damaged / Incorrect Item(s)?

If you received a damaged or incorrect item in your order, we want to fix the problem. Damaged items can be refunded without receipt, but it must be done in person. Assosiate may ask for explanation of problem. Incorrect items can immediately be exchanged with proof of purchase.

  • Web Order Mistakes

If you accidently purchased and item, or added something to your order that you no longer want, simply give us a call or a follow up email. We can immediately get you a refund, or exchange that item for something else of your choosing. 

  • Collectibles Return Policy

You are welcome to return an order to us for a refund if you find it unsatisfactory.  However, due to limited quantities, we can't ensure an exchange or replace collectible items.

Please keep in mind that on occasion, damage may occur to boxes and packaging while en route from warehouses to our location. This is accidental and is usually limited to just the box or item packaging itself; only very rarely is the actual item damaged during shipping.

For these reasons, some collectors prefer shopping for collectible items at local stores where they can ensure that there is no box or packaging damage. We make this suggestion because we want each of our customers to be completely satisfied with the toys they buy, whether or not they make the purchase from our web site.